Our Values

Manulife Financial's values guide everything we do—from strategic planning to day-to-day decision making, to the manner in which we treat our customers and other stakeholders. Represented by the acronym PRIDE, our values are:

Professionalism — We will be recognized as having professional standards. Our employees and agents will possess superior knowledge and skill for the benefit of our customers.

Real Value to Our Customers — We are here to satisfy our customers. By providing the highest quality products, services, advice and sustainable value, we will ensure our customers receive excellent solutions to meet their individual needs.

Integrity — The highest levels of honesty and fairness characterize all of our dealings. We develop trust by maintaining the highest ethical practices.

Demonstrated Financial Strength — Our customers depend on us to be here in the future to meet our financial promises. We earn this faith by maintaining uncompromised claims paying ability, a healthy earnings stream, and superior investment performance results, consistent with a prudent investment management philosophy.

Employer of Choice — Our employees will determine our future success. In order to attract and retain the best and brightest employees, we will invest in the development of our human resources and reward superior performance.

Our Legacy

Photo of John HancockJohn Hancock was the Revolutionary War leader and first signer of the U.S. Declaration of Independence—remember his large and distinct signature? Patriot and leader, John Hancock served as the inspiration for the four people who started the company in one room in 1862. John Hancock's name has long stood for integrity and commitment.

Today, as a well-established financial services leader, we are recognized for the same vision and fortitude that defined our nation's forefather and is at the core of the John Hancock legacy.

Five Unique Characteristics of John Hancock

  1. Our Brand

    The New York Times ranked John Hancock among the "100 most powerful corporate, media and product brands of the 20th century"… but did you know that John Hancock was almost named after Benjamin Franklin, who was born in Boston?

  2. Our Offerings

    John Hancock's core retail products in the U.S. consist of life insurance, long-term care (LTC) insurance, annuities and mutual funds.

  3. Our Community

    As a result of John Hancock's presence, Boston non-profits received $10.9 million in support through grants, sponsorships, matching gifts and Boston Marathon fundraising in 2007.

  4. Our People

    John Hancock associates contributed more than 7,500 corporate volunteer hours, creating meaningful connections with nearly 7,000 youth, in 2007.

  5. Our Headquarters

    Our commitment to the environment is on display at 601 Congress Street. We have an 11,000 square foot roof-top garden and high-efficiency mechanical systems that reduce heating and cooling energy consumption by as much as 6% annually. We won the American Institute of Architects' Building Award of Excellence and received the EPA Energy Star.


Management Team Bios

Learn about John Hancock's Senior Management

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Fact Sheet

JH Fact SheetGet an overview of John Hancock with our Corporate fact sheet

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IMSA

When it comes to customer trust, we just don't talk about being ethical. We prove it.

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